How your print gets from the studio to your wall
At a glance
- Each print is made to order — production typically takes 3 to 8 business days.
- Once your print ships, expect 3 to 5 business days for it to arrive.
- We ship to the 50 United States. We do not currently ship internationally or to U.S. territories.
- Shipping is a flat rate per size, calculated at checkout.
- You will receive a tracking link by email as soon as your order ships.
Made to order
We do not keep prints in stock. Each canvas is produced specifically for your order, in the size you selected, by our production partner. This means a slightly longer wait than off-the-shelf retail, and it also means each print is fresh, properly handled, and never sitting in a warehouse.
Production time
Production typically takes 3 to 8 business days from the time you place your order. Most orders are produced toward the lower end of that range; complex sizes (24×36 and the largest squares) sometimes take a day or two longer.
Production happens Monday through Friday, excluding U.S. federal holidays. An order placed late Friday will not begin production until the following business day.
Shipping time
Once your order leaves the production facility, expect 3 to 5 business days for it to reach your address. Shipping happens via USPS, UPS, or a regional carrier — the carrier is selected based on the destination ZIP and the size of the print.
Combined production and shipping typically lands in the 1 to 2 week range from order placement to delivery. Delivery can take longer in remote ZIPs, during peak holiday weeks, or when carriers experience weather-related delays — none of which we control, but we will help track and resolve where we can.
Where we ship
We currently ship only to addresses within the 50 United States. We do not ship to U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, etc.), APO/FPO/DPO addresses, or international destinations. If we expand our shipping coverage in the future, this page will be updated.
If you are an international collector and would like to be notified when we begin shipping to your country, please email info@garipova.com.
Shipping cost
Shipping is a flat rate per print size — small, medium, and large canvases each have their own shipping rate. The rate covers the carrier service, packaging, and handling. The exact amount is calculated and displayed at checkout before payment.
We do not currently offer free shipping or expedited options.
Tracking your order
When your order ships, you will receive an email from info@garipova.com containing a tracking number and a link to the carrier’s tracking page. The tracking link will become active once the carrier scans the package into their network — usually within a few hours, sometimes overnight.
If you have not received a shipping notification within 10 business days of placing your order, please email us at info@garipova.com so we can check on it.
Order changes and cancellations
Orders cannot be cancelled. Each print is submitted to production immediately when you place your order. Because of this, we are not able to cancel orders or process change-of-mind refunds.
If you discover an error in your order — incorrect size, wrong shipping address, accidental duplicate purchase — please email info@garipova.com right away. We will do what we can to help, but we cannot guarantee changes once production has begun.
Delayed or lost packages
Most carrier delays resolve themselves within a few days. If a tracking number stops updating for more than 5 business days, or if the package shows “delivered” but you have not received it, please contact us at info@garipova.com with your order number and any tracking screenshots. We will open a trace with the carrier and work with our production partner on a replacement if the package is confirmed lost.
Please report any suspected lost-in-transit issue within 30 days of the original ship date. After that window, the carrier closes their investigation and we lose the ability to file a claim.
Damaged packages
Canvas prints are packed carefully, but very occasionally a package arrives with damage from rough handling in transit. If your print arrives torn, punctured, water-damaged, or with a broken stretcher:
- Do not discard the print or the shipping packaging.
- Take clear photos of the damaged print and the outer packaging.
- Email us at info@garipova.com within 14 days of receipt with your order number and the photos.
We will arrange a replacement at no cost to you, or a full refund if you prefer. The detailed defect and refund policy is in our Terms and Conditions, Section 8.
Our production partner
We are an independent artist-led studio and we do not run our own print facility. Production and shipping are handled by Printify and Printify’s production partners, who specialize in museum-quality canvas reproduction. We are still your primary point of contact for any issue — please reach out to us first, not to Printify directly.
Questions?
Reach us at info@garipova.com. We typically respond within one business day.
Last updated: 2026-04-25.