When a print doesn’t arrive the way it should — and what we do about it
At a glance
- Each print is made to order — we cannot accept change-of-mind returns.
- We do accept returns for manufacturing defects, shipping damage, or order errors on our side.
- Report a defect within 14 days of receiving your order, with photos.
- Resolution is a free replacement or a full refund — your choice.
- Orders cannot be cancelled once placed (production starts immediately).
The short version
Because each canvas is produced specifically for your order — not pulled from inventory — we cannot accept returns for change of mind, color preference, or fit. The print was made for you, the moment you ordered it.
We absolutely do stand behind the print itself. If something arrives wrong on our side — a manufacturing defect, damage from shipping, or the wrong product in your box — we will make it right.
What qualifies as a defect
We treat the following as eligible for replacement or refund:
- Manufacturing error — a misprint, color shift, ink streak, smudge, or material flaw in the canvas itself.
- Shipping damage — torn or punctured canvas, water damage, broken stretcher, dented corners.
- Fulfillment error on our side — wrong artwork, wrong size, or wrong product delivered.
Color variation between screen and print is not a defect
Computer monitors, phones, and tablets all render colors differently from a printed canvas. Slight variations in saturation, tone, and warmth are a normal characteristic of canvas reproduction — not a manufacturing problem. If exact color matching is critical for your space, please email us before ordering.
How to report a defect
- Email info@garipova.com within 14 days of receiving your order.
- Include your order number, a clear description of the issue, and clear photographs of the print and the outer shipping packaging.
- Do not discard the print or the packaging until your claim is resolved — sometimes our production partner needs to inspect either or both.
What happens next
After we confirm the defect, we will offer one of the following — your choice:
- A free replacement print, sent via the same shipping method as the original order.
- A full refund of the original purchase price to the payment method you used at checkout.
- A partial refund where appropriate — for example, if you would like to keep the print despite minor damage and apply a discount.
If we need a return shipped back to us, we will pay the return shipping. You should not be out of pocket for a defect we caused.
Refund timing
Refunds are issued to the original payment method — the same card or PayPal account you used at checkout. After we initiate the refund, please allow 5 to 10 business days for the funds to appear in your account, depending on your bank or card issuer.
About cancellations
Orders cannot be cancelled. Each print is submitted to production immediately when you place your order. Because of this, we are not able to cancel orders or process change-of-mind refunds.
If you discover an error in your order — incorrect size, wrong shipping address, accidental duplicate purchase — please email info@garipova.com right away. We will do what we can to help, but we cannot guarantee changes once production has begun.
The formal version
This page summarizes our returns and refunds practice in everyday language. The full formal terms — including liability limits, dispute resolution, and governing law — live in our Terms of Service, Section 8. If anything here ever appears to conflict with the Terms of Service, the Terms of Service are the controlling document.
Questions? Reach us at info@garipova.com. We typically respond within one business day.
Last updated: 2026-04-25.